May 2013 was very exciting in the digital e-commerce world. Adobe users were shocked earlier this month to learn that Creative Suite 6 was the last version of Adobe's perpetual licenses. And while Google announced the demise of their Checkout service, Amazon created a new virtual currency for its digital apps. Our e-commerce digest examines some of these issues and others with a little help from our favorite e-commerce blogs.
All good customer service departments monitor KPIs like contacts per day, hold times and response times. But how many contact centers measure first contact resolutions? The best customer service operations resolve the vast majority of their inquiries on the first contact. But most companies achieve first contact resolution rates of only 56 to 46 percent.
SEO expert Danny Sullivan suspects user reviews play a large part in determining who is a bad merchant, but wisely points out that a bad merchant can just as easily create fake positive reviews of their business to counteract the genuine negative reviews.
What a great month for blogging. While physical clouds were blowing cold rain and snow all over the Northern Hemisphere, virtual clouds and e-commerce were providing excellent fodder for Building Keystones blog posts. February was definitely focused on SaaS, with posts like: E-commerce Eye Candy -The State of SaaS [Infographic] Software-as-a-Service Success: 10 Dos and 10 don'ts of SaaS [E-book Review] E-commerce Eye Candy: Why are More and More Businesses Moving to the Cloud? Full Service Subscription Commerce Defined
This month we made our e-commerce predictions for 2013, showcased a panel discussion between some big name software affiliates, and offered a complimentary report from Forrester Research entitled, "Market Overview: Subscription and Recurring Billing Solutions 2012."
As we make way for a new year in 2013, we predict that software companies will be influenced by important trends in the B2B space, the disruption of traditional media, the app store model, and offline payments.
Of all the many areas affecting software companies in 2013, e-commerce saw a flurry of activity in the innovation and growth of cloud adoption and the subscription economy, mobile e-commerce, localization and the never-ending quest for conversion rate optimization.
Building Keystones is meant to inform, educate and inspire. We strive to help you navigate the vastness and complexity of the digital e-commerce industry and to expose you to expert opinions on different ways to improve the way you sell software online.
If you are looking to optimize your e-commerce business and the online shopping experience of your customers, you need to familiarize yourself with the topics covered on Building Keystones. This month we analyzed: Offline payments in a subscription setting Performing price tests to improve conversion rates Best practices for designing checkout processes
It’s the end of the September, which means it’s time for us to recap our blog posts of the month. Following the recap we present several challenges facing global digital...